Terms & Conditions

Terms & Conditions2017-06-01T14:08:00+00:00

We Are Here To Serve You

We have fairly straight forward terms and conditions at Ruapehu Mountain Motel & Lodge.

Check In Time:

2.00 pm – 8.30 pm

Check Out Time:

10.00 am

Office Hours:

8.00am – 8.30pm
Please contact us if your arrival is outside of these hours.

Payment Policy:

Credit Card (VISA or MasterCard), Cheque or Bank Deposit.
A deposit or one nights accommodation is required to secure your reservation. Balance of payment is due on arrival.

Terms & Conditions

Cancellations or changes to bookings must be made at least 7 DAYS prior to your check in date and time or you will be charged the full amount i.e.100% of the booking total.
Cancellations or changes to bookings must be made at least 1 MONTH prior to the check in date and time or you will be charged the full amount of the booking total.
2-night minimum only (Winter Season).
All cancelled reservations incur a $20 cancellation admin fee.
NO REFUND FOR EARLY CHECKOUT.
Under 12 months of age stay free of charge. All other ages $20 each additional person.